How can we help you?

We're here for you!

If you don't see a topic below, please reach out to your sales person, or our office via email to: support@seadwelling.com

Our FAQ's

Take a look at most commonly asked questions below. Don't see the answer here? Please reach out to your salesperson or via email to support@seadwelling.com

What do I do if my shipment is lost or delayed?

Contact your SDC Sales Person immediately to help expedite the shipping process and to help you with the process of filing a claim. 

No matter if your shipment is two days late or a week late, it is very important to pick it up from the airlines so that SDC can have a chance to get a claim on your behalf. 

Regardless of what the airline rep says, ONLY THE SHIPPER (SDC) is allowed to file a claim.
In most cases, shipments that have been in transit for more than 48 hours have a very good chance of receiving a freight claim. For full details, please see our Terms and Conditions.
How long are items reserved in my cart for?

Furnace items will be reserved for you and remain in your cart for 45 minutes. After 45 minutes, they will be returned to inventory.

All other products will be reserved for you and remain in your cart for 90 minutes. After 90 minutes, those items will be moved to your Wishlist, where you can add them back to your cart later.
Are Door-to-Door shipments guaranteed?

All FedEx and UPS shipments are covered by our industry leading livestock guarantee. All shipments are covered. If your shipment is not delivered on the day it was scheduled (next day late), simply send a photo of any livestock losses to your sales rep, and we will issue you a livestock credit for your losses. On your behalf, we will also file a freight credit. Freight credits are not guaranteed and will only be issued if, and after SDC receives freight credit from the carrier.
Will SDC "drop ship" my order for me?

Currently, SDC will not drop ship orders. Special arrangements can be made for a one-time approval, on a case-by-case basis. Please speak with your salesperson for more information.
How do I add additional staff to the site?

Have a staff member you want to allow to order for you? Send us an email to support@seadwelling.com with the following information:

Your Business Name

Your SDC Account Number

The email address you want to add

The name of the person you want to add
Can I share my log in with my staff?

Each user log in is unique to an email address. Each user must have their own email address in order to access the store.